The Support Loop has been designed to provide a feedback and monitoring framework to support organisations who have responsibility for HACC services delivered in the home or in a social support setting including home care, social support, home maintenance, transport and personal care. 

Link (PDF)

Reducing duplication in Service Specific Assessments for CHSP Service Providers: This resource provides a brief overview of the assessment and planning process and the tools used to gather information.  It focusses on practical strategies that service providers can use to reduce duplication and streamline their assessment processes for staff and clients.

Link (PDF)

Embedding a strengths based approach in client conversations:  Focussing on individual’s strengths and resources, recognising people’s autonomy and empowering people to make choices and design solutions that are right for them are all important parts of person centred cared. This resource supports staff to adopt a strengths based approach to delivering a wellness approach.

Link (PDF)

The Department of Premier and Cabinet has developed an Inclusive Language Guide to provide guidance to the Victorian Public Sector regarding appropriate language that can also be used by external organisations. The Guide addresses issues including confusion about the acronym 'LGBTI' and the differences between sexual orientation, sex and gender identity. It is important to note that this is a guide to be used by those working with and for LGBTI communities. People may have different views of what terminology is appropriate, e.g. some older community members may use the term 'transexual', whereas others may find this term inappropriate. In case of doubt, it is recommended to ask people what their preferred terms are.

Link (PDF)

Building Culturally Inclusive Social Support Groups

Opening English-speaking Social Support Groups (SSG) to people with no or low English proficiency can be challenging, and staff and volunteers may find themselves at a loss when trying to ensure participants feel welcome and included. Language specific SSG will always have a place and provide great value and connection for participants. However, there are not always groups available for every language or cultural group, there can be long wait lists for these groups and there will always be people who wish to join an SSG that is not CALD specific. Building culturally inclusive SSG have multiple benefits to the group, participants and for wider community cohesion.

Link (Website)

The Connecting Through Inclusive Communication Practices resource contains information, tools and good practice examples that you can use with your staff, volunteers and consumers to develop new communication material or when reviewing existing communication material. It focuses on the use of inclusive language and communication practices that are meaningful and relevant to potential and current consumers of your service. It also has useful information and links to other resources which will support you to have meaningful conversations that are person centred and consider each person's diversity.

Link (Website)

The Support Loop Movie.  This short movie provides an explanation of The Support Loop process and includes a snapshot of the resource in action.

Link (YouTube)

The Engaging respectfully with Aboriginal and Torres Strait Islander clients DVD is a training tool created to support organisations to engage respectfully with Aboriginal and Torres Strait Islander clients.

As identified in ASM and Diversity plans, organisations continue to seek innovative and accessible ways to support training, upskilling and information sharing for staff working with Aboriginal and Torres Strait Islander communities.  This short 12 minute DVD provides some insights and guidance around respectful engagement and work with Aboriginal and Torres Strait Islander clients in their homes.

Link (YouTube)

The Connecting the Pieces video (and accompanying Guide) articulates the unique aspects of diversity and person centred care and importantly, the relationship between these approaches, how they influence each other and the need for diversity and person centred care to be understood throughout the continuum of the client’s journey. 

Link (Website)

Link (YouTube)

The Hints and tips for working with interpreters is an online video from Translating and Interpreting Service (TIS) from the Department of Immigration and Border Protection. It provides information on some effective ways to bridge the communication gap between English speakers and non-English speakers using interpreters, including how to converse through an interpreter and why it is important to adopt some specific behaviours and styles of communication.

RES - EMR HACC Consumer Feedback Toolkit

The Consumer Feedback Toolkit has been designed by the Eastern Metropolitan Region HACC Alliance to support HACC agencies develop and implement effective and efficient consumer feedback systems.  The Toolkit contains practical advice, tools and strategies to assist staff to design, plan and implement consumer feedback strategies appropriate for a diverse range of clients. 

Planned Activity Groups: Make it meaningful

The Making It Meaningful resource describes the practice required for service specific assessment and care planning for Planned Activity Groups in Victoria.  These guidelines include ‘how to’ assessment and care planning information, and examples to promote person centred, individualised approaches

Link (PDF)

On 1 July 2016 the funding and management of Home and Community Care (HACC) program services changed significantly. Access to these services is now based on age.

Services for older people (people aged 65 and over and Aboriginal people aged 50 and over) are now funded and managed by the Commonwealth Department of Health through the Commonwealth Home Support Programme (CHSP).

The CHSP provides the similar types of services that were provided by the HACC program.
These services include help with housework, personal care, meals, social support and groups activities, nursing care, allied health and home maintenance.

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The Health Issues Centre is a consumer voice for better health care.

Its people support and inform consumers and the health sector to partner for health care improvements.

The website has information and resources related to consumer engagement.

Goal Directed Care Planning Toolkit

Goal Directed Care Planning Toolkit: Practical strategies to support effective goal setting and care planning with HACC clients (2015, Kate Pascale and Associates). It was developed as part of the Eastern Metropolitan Region (EMR) Home and Community Care (HACC) Goal Directed Care Planning project.

Enabling the use of easy living equipment in everyday activities

Enabling the use of easy living equipment for everyday activities – guidelines and training package (MAV)

Link (PDF)

Dementia-friendly social support - checklist

Social Support: Dementia Friendly Checklist (Uniting AgeWell)

Checklist to for all social support programs with best practice approaches to support group participants living with dementia, their carers and staff.

Link (PDF)

PAG Pathways Guide

Planned Activity Group Pathways: A guide to implementing an ASM approach to PAG (2nd edition)

Link (PDF)

The CHSP Program Manual 2018 has been revised to reflect the most current information and the CHSP operational requirements for service providers delivering services under the new CHSP grant agreements from 1 July 2018.  It also includes a new chapter on implementing wellness and reablement approaches in the CHSP.

 

Link (PDF)

 

 

 

 

 

 

Link (PDF)

Reducing duplication in Service Specific Assessments for CHSP Service Providers: This resource provides a brief overview of the assessment and planning process and the tools used to gather information.  It focusses on practical strategies that service providers can use to reduce duplication and streamline their assessment processes for staff and clients.

 

 

 

 

 

 

Link (PDF)

Embedding a strengths based approach in client conversations: Focussing on individual’s strengths and resources, recognising people’s autonomy and empowering people to make choices and design solutions that are right for them are all important parts of person centred cared. This resource supports staff to adopt a strengths based approach to delivering a wellness approach.