Accessing up to date and accurate information is critical in public health emergencies.

We've put together this resource list from trusted sources to support you, your organisation and your communities. As State and Federal Government advice changes, we will do our best to update this list.

Together we are committed to stopping the spread of COVID-19.

If you'd like to share any resources please send to Sharyn Rognrust

In addition to these resources we are developing a Health and Wellbeing Service Directory.  To access the directory click here

Victorian Government Department of Health and Human Services

COVID-19 resources, updates and advice

Daily Updates on COVID-19

COVID-19 Victorian Real-Time Data

Victorian Coronavirus Hotline 1800 675 398

Translating & Interpreting Service 131 450


Australian Government of Health

COVID-19 resources updates and advise

Daily Updates on COVID-19

COVID-19 Australia Real-Time Report

National Coronavirus Health Information Line 1800 020 080

YouTube Channel


Hume Whittlesea Info

Information for Hume Community

Hume City Council | Info about services and local supports.

Hume City Council COVID-19 Services Update

Hume City Council | a comprehensive list of local services and supports.

Information for Whittlesea Community

City of Whittlesea | Information about services and events.

Workforce Support

Funding during COVID-19 and on the road to recovery. 

A snapshot of the range of funding that has been made available by government and other sources in response to the COVID-19 pandemic.

Outer East PCP | Vic PCP | September 2020

COVID-19 Pandemic Plan for the Victorian Health Sector

Victorian Government Department of Health

Victorian NFPs: Four COVID-19 supports for your staff

$1500 Pandemic Leave Disaster Payment, $300 Coronavirus Test Isolation Payment, COVID-19 Medicare subsidised counselling and Emergency accommodation for health and community sector workers

Not for Profit People

Australian Health Sector Emergency Response Plan for Novel Coronavirus (COVID-19)

Australian Government Department of Health

Community Services Response

Centre for Social Impact

Online Training: Infection Control

This 30-minute training module is for health care workers in all settings. It covers the fundamentals of infection prevention and control for COVID-19.

Online Training | Free | Department of Health

Infection Control and Prevention training for Disability Support Workers

Practical strategies to prevent and control infections. Aligned with the NDIS Quality and Safeguarding Framework.

Online Training | Free | 30 min | Disability Services Consulting

Coronavirus (COVID-19) eLearning for Community Service workers

Two free short e-Learning modules about staying safe from COVID-19 and correct use of PPE

DHHS | Anglicare | Eve Learning

Allied Health Professions Australia

Information for Allied Health Professionals including Infection prevention and control guidance

WorkSafe Victoria

Advice and guidelines on safely working from home, keeping in touch, mental and emotional wellbeing.

Resources for employees and employers for those who are expectant, new, and working parents

Perinatal Workplace Wellbeing Program


A not-for-profit Employment Assistance Program organisation. They offer professional counselling services for employees to use confidentially and voluntarily to deal with personal and work-related issues. Their Organisation Support Services help organisations effectively handle unexpected or difficult situations.

Coronavirus and your mental health - Looking after the mental health of your workforce

YouTube Video | Phoenix Australia – Centre for Posttraumatic Mental Health.

Managers, here’s how to support your staff during COVID-19

Black Dog Institute

Caring for patients’ mental health

PDF Tip Sheet | Phoenix Australia – Centre for Posttraumatic Mental Health.

The Australian Medical Association (AMA)

Latest information on COVID-19 for GPs.

Services Australia (Centrelink)

Information about payment and services to help if you’re affected by coronavirus.

Workplace wellbeing resources


Social Media & COVID-19 Communication

Webinar | ZockMelon

COVID-19 telehealth guides

Getting started with telehealth to help manage the COIVD-19 outbreak

COVID-19 Motivational Posters

Posters you can print to let your staff know you appreciate the tremendous work they are doing.


The Lancet COVID-19 Resource Centre

The Lancet

COVID‐19: Vulnerability and the power of privilege in a pandemic

Australian Health Promotion Association

Worldwide Resources

World Health Organisation | info, research & development, strategy & planning, travel advice, vaccine updates

Infectious Diseases: Singapore modelling study

Estimates the impact of physical distancing on reducing spread of COVID-19.

People with Existing Health Conditions


The National Diabetes Services Scheme (NDSS)

Up to date information about Coranavirus and NDSS products.

Diabetes Australia

Up to date Coranavirus information

Heart Disease

COVID-19 and heart health

Heart Research Institute 

COVID-19: Three million Australians advised not to stop high blood pressure medications

Heart Foundation 


An update from Dementia Australia


Managing asthma during the COVID-19 (SARS-CoV-2) pandemic

Asthma Australia


Advice regarding Coronavirus (Covid-19) from the Australian Rheumatology Association

Arthritis Australia

Chronic Obstructive Pulmonary Disease

Chronic obstructive pulmonary disease (COPD) - Key Advice

Lung Foundation Australia


Cancer and COVID-19

Cancer Council Victoria

Alcohol and Other Drugs

Telehealth, Withdrawal Support, Other Client Support, Clinician Resources

Turning Point

Alcohol & Drugs - what you need to know

World Health Organization


Prevent, House, and Support

Centre for Social Impact

Mothers, Pregnancy & Babies

COVID-19 and pregnant health care workers

A message for pregnant women and their families

Royal Australian New Zealand College of Obstetricians and Gynaecologists

Pregnant Women – how to manage anxiety around COVID-19

COVID-19 updates for pregnant women, children and parents

Centre Of Perinatal Excellence

Older People

Wellbeing Plus Course

This online course is for people 60+ years. It aims to help older adults learn to manage stress, anxiety, worry, low mood and depression. The course was funded by a grant from beyondblue.

Online Course | MindSpot

COVID-19 resources for older Victorians

COTA (Council on the Ageing) Victoria

Culturally & Linguistically Diverse, Refugee, Asylum Seeker Communities

COVID-19 Community Resources 

Information and a message about care and kindness during the coronavirus outbreak. In Plain English and 7 communities languages.

Posters and Info Sheet | Hume Whittlesea Primary Care Partnership and partners.

A free mobile app developed by Western Health in Victoria and Australia’s national science agency CSIRO will help support vital COVID-19 screening efforts with patients from culturally and linguistically diverse (CALD) backgrounds

When & How to Wear a Face Covering & Financial Support Payments

Information on wearing a face covering, getting tested for COVID-19 and financial support payments for eligible Victorians required to self-isolate isolate | CultureVerse

Financial Assistance Utilities for Victorians

Information highlighting financial assistance for utilities for Victorians | CultureVerse

Restrictions and Instructions on Wearing a Face Covering

Information including videos on how to stay safe & how to wear face coverings in 56 languages | CultureVerse

Importance of Getting Tested for Coronavirus (COVID-19)

Information with video messages in 28 languages on the importance of getting tested | CultureVerse

Translated resources - coronavirus disease (COVID-19)

Department of Health and Human Services

Coronavirus: In-language advice and information

Victorian Multicultural Commission

SBS Coronavirus information in your language

News and information about coronavirus (COVID-19)  in 63 languages.

If you need a payment – coronavirus (COVID-19)

Services Australia (Centrelink)

Health Translations Victoria

Funded by the Victorian State Government Health Translations is an online library which enables health practitioners and those working with culturally and linguistically diverse communities to easily find free translated health information.

Multi-Lingual Resource Library

EthnoLink Language Services have collated relevant information in multiple languages.  The information is based on information published by the Australian and State Governments as well as the World Health Organisation.

Asylum Seeker Resource Centre

Info about how you can donate to their Emergency Cash Appeal or help in other ways. Support for Asylum Seekers.

The Refugee Council of Australia 

COVID-19 information for refugees and people seeking asylum.

Aboriginal & Torres Strait Islander Peoples

Department of Health & Human Services Victoria

Coronavirus (COVID-19) information for Aboriginal and Torres Strait Islander communities

COVID-19 Testing in Thomastown

First Peoples’ Health and Wellbeing is a small and rapidly growing Aboriginal community-controlled health service aiming to improve access to trauma-informed comprehensive primary health care across Melbourne | First Peoples’ Health and Wellbeing

Victorian Aboriginal Community Controlled Health Organisation (VACCHO)

Coronavirus Information Hub

Facebook profile frame to promote staying home and safe

Victorian Aboriginal Health Service (VAHS) has designed a profile frame to promote staying home and safe.

VAHS Facebook page

A great place for community members to get COVID-19  information.

National Aboriginal Community Controlled Health Organisation (NACCHO)

Guidance for healthcare teams to support COVID-19 prevention and management

10 Practical skills to help you and your loved ones cope with anxiety and worry

NACCHO Aboriginal Communities Health & Coronavirus News Alert | 24 Mar 2020

Community Resources

Posters | The Aboriginal Health Council of Western Australia | 23 Mar 2020


Supporting the safety and well-being of Aboriginal women experiencing family violence. Ph: 1800 105 303.

Menzies School of Health Research

Videos for people living in Aboriginal communities with health conditions such as chronic kidney, lung and/or heart disease

Management Plan for Aboriginal and Torres Strait Islander Populations

Australian Department of Health

People with Disability

National Disability Service (NDS) COV1D-19 information and member resources

NDIS COV1D-19 information and support

Includes Easy Read resources in English and several other languages. There's also an Aslan Video.

Services Australia (Centrelink) & People with disability – COVID-19

Australian Government

Protecting People with a Disability

Centre for Social Impact

Aslan COVID-19 updates

Video | Expression Australia

Proactive response to COVID-19 
Covid-19 Hub

People with Disability Australia    

Easy read social story – what happens if someone has Coronavirus

PDF | Developmental Disability WA

Easy English resource

PDF | North East Healthy Communities | 18 March 2020

People who Identify as LGBTIQ

COVID-19: Individual and Community Care for LGBTI People

LGBTIQ+ Health Australia

LGBTIQ Inclusion

This tip sheet helps service providers with the delivery of LGBTIQ inclusive remote services during COVID-19.

PDF | Rainbow Health Victoria

With Respect

Specialist LGBTIQ family violence service. Ph: 1800 542 847.

Keeping Healthy, Coronavirus FAQs

Face Mask Info Sheet

HWPCP | Suppliers, Advice including Translations, Self-advocacy for Deaf & Blind people, Avoiding Foggy Glasses, Best & Worst (ranked by level of protection) | 10/8/2020

Coronavirus symptom checker & FAQs

Health Direct | 9/3/2020


Helps to answer community questions. Breaks down the latest news and research to help you understand how the world is living through an epidemic. Episodes 5 days a week.

Audio | ABC

The Conversation COVID-19 page

Articles and Videos

Can you boost your immune system against the coronavirus (COVID-19)?

Health Direct

No Money No Time

Healthy eating with no money & no time.

At Home Tips and Ideas

As many of us head home to work and play, here's some ideas on keeping busy, productive and connected.
Tip sheets | Outer East Primary Care Partnership


COVID-19 Community Resource

Coronavirus information and a message to be kind. In Plain English and 7 community languages.

Posters and Info Sheet | Hume Whittlesea Primary Care Partnership and partners

The Kindness Pandemic Facebook Group

So joyful!

Keeping Connected

Staying connected in challenging times

How to ask R U OK?

R U Ok? | promoting a sense of community, providing support for us to reach out and to friends, family and colleagues.


For anyone who needs to reconnect or just wants a chat.

GoodKarma Networks

Suburb-specific online communities that provide members with the opportunity to connect, collaboratively solve problems and build relationships. Good Karma Networks develop community resilience and resourcefulness.

Kindness Form

A printable card for people to offer help to those self-isolating.

PDF | Created by Becky Voss

How to access the internet, using your device and keeping in touch with others online

Online Course | Free | Be Connected, Australian Government

Digital Inclusion

Centre for Social Impact

Loneliness and Social Connection

Centre for Social Impact

Social distancing can make you lonely – here's how to stay connected

Article | The Conversation

Online Fun & Education

Tate Kids

Great site for keeping kids entertained with art projects.

National Gallery of Victoria

Galleries and concert halls are closed but you can go on virtual tours.

Melbourne Symphony Orchestra

Concert Guide

The Musee du Louvre

Enjoy the Louvre at home.

The Social Distancing Festival

Celebrating art from all over the world, showcasing amazing talent, and coming together as a community at a time when we need it more than ever.

Online education for school-aged kids

A list of free online education for school-aged kids. Updated with new resources daily.

Melbourne Museum at Home

Can't make it to Melbourne Museum? Take a virtual tour of our exhibitions, hear from a museum expert, dive into learning resources or get inspired by a range of family-friendly activities.

Zoos Victoria

Enjoy a virtual tour of our three wonderful zoos.

Family Violence

Instances of family violence are expected to increase as a result of stay at home protection measures in response to the Coronavirus outbreak.

If you feel unsafe or are concerned for someone’s safety, please call 000 or contact the police in your state or territory.

Safe Steps

Supporting women and children in Victoria to live free from family violence. 24/7 Crisis Response Phoneline 1800 015 188.

1800 Respect

National sexual assault and domestic/family violence counselling service. Ph: 1800 737 732.

No to Violence

Men’s Referral Service. Working with men to end family violence in Victoria and New South Wales. Ph: 1300 766 491.

Mensline Australia

National telephone and online counselling service for men with emotional health and relationship concerns. Ph: 1300 789 978.

Relationships Australia

National support for relationships for abusive and abused partners. Ph: 1300 264 277.

With Respect

Specialist LGBTIQ family violence service. Ph: 1800 542 847.

Kids Helpline

Open to answer calls, email or WebChat. Ph: 1800 55 1800.


Multicultural Centre supporting the needs of refugee and migrant women experiencing family violence. Ph: 1800 755 988.


Supporting the safety and well-being of Aboriginal women experiencing family violence. Ph: 1800 105 303.

Domestic Violence Resource Centre Victoria

A statewide resource centre supporting workers and families to help stop family violence.

Women’s Information and Referral Exchange (WIRE)

Women’s confidential support, information and referral with trained volunteers.  Ph: 9348 9416, email

Family Violence Framework for Emergency Management

Department of Health and Human Services

Using Technology to Communicate With Survivors During a Public Health Crisis

COVID-19: Resources for DFV Agencies wanting to use technology

Technology Safety Australia

Arc free app

This app helps you to identify patterns of behavior that make you feel scared, unsafe, undermined or intimidated, record your experiences and tell your story.

App | Free | Domestic Violence Resource Centre Victoria

COVID-19 and Family Violence

The Lookout

Domestic abuse advocates warn of an increase in violence amid coronavirus crisis

Article | ABC | 20 mar 2020

Emergency Relief


Lentara Emergency Relief Program

Ph: 9351 3600
Hours: Monday - Friday 9am - 5pm with appointments 10am - 2pm

Anglicare Craigieburn

Ph: 0408 129 590
Hours: Wednesday 9.30am - 12.30pm and Friday 10am – 1pm

Northpoint Centre Food Bank

Collection sites currently in Craigieburn and Coolaroo or Ph: 9338 1898.


City of Whittlesea

Emergency Relief Calendar

Whittlesea Community Connections

Community Information & Support service

Salvation Army Mill Park

Ph: 9436 9200
Food vouchers, food parcels

Country Wide Community Missions 

Ph: 0411 394 494 Thursdays
Food Parcels, Health Care Card


Sikh Temple

Email or contact President Paramjit Singh Grewal on 0433570462

State & National

Love Thy Neighbour

Delivers prepared food and grocery hampers donated by local community members. Contact via direct message on Facebook

Encompass Care Vic

M: 0400465207 (M-F) 9am-1pm
Food Hampers and Material Aid

Service Directory – Ask Izzy

Find Emergency Relief and Food Banks near you plus other services. Updating as information comes in.

Emergency Relief Packages For Victorians Who Need It Most

Minister for Disability, Ageing and Carers, Victoria

Food Bank Victoria

Australia’s largest food relief organisation

Rent Relief Grants

Victorian Government rent relief grants for Victorians experiencing rental hardship as a result of the coronavirus (COVID-19) crisis

Mental Health & Emotional Wellbeing

DPV Health Counselling, Social work & Psychology Services

1300 234 263 if you live in the City of Hume
9409 8724 if you live in the City of Whittlesea

8:30 am to 5 pm Mon to Fri. Telephone counselling is available.

Beyond Blue

Looking after your mental health during the Coronavirus outbreak.

Beyond Blue online forum

Coping during the Coronavirus outbreak.

Head to Health service providers

Phone and online mental health information, programs and services from publicly funded providers.


Don't go it alone. Reach out for help on 13 11 14.

Kids Helpline

Open to answer calls, email or WebChat. Ph: 1800 55 1800.

Supporting Children’s Mental Health During a Pandemic Toolkit

Emerging Minds

Children’s story book released to help children and young people cope with COVID-19

World Health Organisation

Open Arms

Veterans and families counselling. Ph: 1800 011 046.

Suicide Call Back Service 

Ph 1300 659 467.

Coronavirus resources for anxiety, stress & wellbeing

Black Dog Institute

Self-care during the COVID-19 outbreak for young people and families


Managing Your Mental Health Online During COVID-19

A great list of services, articles, self-guided programs and apps.
PDF | eMental Health in Practice

A listening care package for the overwhelmed

Beautifully presented.
Audio, transcripts, Essays, poems and quotes | On Being

Loss & Grief

The Australian Centre for Grief and Bereavement 

Information and resources for dealing with loss and grief

Grieving the Losses of Coronavirus

In addition to the tragic losses of life and health and jobs we are grieving the losses of weddings, sports and the ability to buy eggs or get a haircut.

Article | New York Times

Hey You: It's OK to Grieve the 'Small' Things You've Lost During the COVID-19 Outbreak

Article and video | The Mighty