Hume Whittlesea Primary Care Partnership sources a range of resources to support organisations to find smarter ways of making the health system worker better. Our resources are continuously being updated to reflect the changing health and community environment.  So be sure to keep visiting this page.

If you have a resource you would like to share with colleagues, please email the Hume Whittlesea Primary Care Partnership on


Guidelines, Toolkits and Templates

The Department of Health has developed resources, guides and on-line training modules to support the implementation of Service Coordination in Victoria.

The full suite of Service Coordination Tool Templates are available here 

Victorian Service coordination Practice manual

The Victorian Service Coordination Practice Manual (VSCPM) has been designed for managers and service providers involved in the implementation of service coordination.

Service Coordination Good Practice Guide

The Service Coordination Good Practice Guide  summarises that key elements of good practice in service coordination.


Continuous Improvement Framework

The Continuous Improvement Framework consists of two parts, a thinking part and a doing part, and is used to test incremental changes for improvement.

Guidelines on Feedback to general Practiioners

Guidelines on feedback to general practitioners for Community Health Services - Improving communication about the care of clients shared between community health services and general practice

Navigating Health and Social Service Reform - Victorian Primary Care Partnerships

The Health Foundation - Does clinical coordination improve quality and save money? Summary

The Health Foundation - Does clinical coordination improve quality and save money - Detailed report

Snakes and Ladders (2018) The Journey to Primary Care Integration

Service Coordination Online Learning Module

The Service Coordination Online Learning Module is an e-learning tool to support the practice of Service Coordination in Victoria. Organisations are encouraged to use this module to orientate staff to Service Coordination practice within their organisation and use it for professional development for existing staff. The Learning Journal within this module can be used for Staff Supervision and is a great tool for staff to reflect on service coordination practice in their own workplace.

SC Online Learnign Module

Service Coordination Tool Templates (SCTT) Online Learning Module

The SCTT Online Module has been developed to support the implementation of the SCTT 2012 suite of templates.  The SCTT Online Learning Module provides a platform for organisations to train their existing and new staff in the use of the SCTT 2012 suite of templates. SCTT training can therefore be targeted to align with the release of SCTT 2012 in an organisation’s software application so that SCTT training is available as SCTT 2012 becomes available to users.

SCCT Online Learning Module

The Health Complaints Commissioner's online course on health privacy and the Health Records Act. This free, introductory course will benefit staff at organisations who deal with the collection, handling or disclosure of health information.

Service Coordination Resources