Hume Whittlesea Primary Care Partnership sources a range of resources to support organisations to find smarter ways of making the health system worker better. Our resources are continuously being updated to reflect the changing health and community environment. So be sure to keep visiting this page.
If you have a resource you would like to share with colleagues, please email the Hume Whittlesea Primary Care Partnership on admin@hwpcp.org.au
Guidelines, Toolkits and Templates
The Department of Health has developed resources, guides and on-line training modules to support the implementation of Service Coordination in Victoria.
The full suite of Service Coordination Tool Templates are available here
The Victorian Service Coordination Practice Manual (VSCPM) has been designed for managers and service providers involved in the implementation of service coordination.
The Service Coordination Good Practice Guide summarises that key elements of good practice in service coordination.
The Continuous Improvement Framework consists of two parts, a thinking part and a doing part, and is used to test incremental changes for improvement.
Guidelines on feedback to general practitioners for Community Health Services - Improving communication about the care of clients shared between community health services and general practice
Background documents
• Service Coordination: Achieving tangible benefits through a partnership approach
• Service Coordination Definition & Resources
• Measures for Non-Tangible Values of Collaboration (Development Impacts Pty. Ltd.)
Planning & Reporting
• Department of Health Report Planning & Reporting Requirements 2017 - 2018
Navigating Health and Social Service Reform - Victorian Primary Care Partnerships
The Health Foundation - Does clinical coordination improve quality and save money? Summary
The Health Foundation - Does clinical coordination improve quality and save money - Detailed report
Snakes and Ladders (2018) The Journey to Primary Care Integration
Training
Service Coordination Online Learning Module
The Service Coordination Online Learning Module is an e-learning tool to support the practice of Service Coordination in Victoria. Organisations are encouraged to use this module to orientate staff to Service Coordination practice within their organisation and use it for professional development for existing staff. The Learning Journal within this module can be used for Staff Supervision and is a great tool for staff to reflect on service coordination practice in their own workplace.
Service Coordination Tool Templates (SCTT) Online Learning Module
The SCTT Online Module has been developed to support the implementation of the SCTT 2012 suite of templates. The SCTT Online Learning Module provides a platform for organisations to train their existing and new staff in the use of the SCTT 2012 suite of templates. SCTT training can therefore be targeted to align with the release of SCTT 2012 in an organisation’s software application so that SCTT training is available as SCTT 2012 becomes available to users.
The Health Complaints Commissioner's online course on health privacy and the Health Records Act. This free, introductory course will benefit staff at organisations who deal with the collection, handling or disclosure of health information.
Service Coordination Resources