A new Carer Gateway service aims to make it easier for the estimated 2.7 million family and friend carers to access practical information and advice and to connect with services.
Federal Assistant Minister for Social Services, Alan Tudge, said Carer Gateway includes a national telephone service, website and an interactive service finder to help carers find their nearest existing support services.
The current service system for carers was complex, fragmented and difficult to navigate for carers trying to find the assistance they need, Tudge said.
“Many carers do not have the time to go searching across multiple sites for reliable information on how to access local respite services or social support,” he said.
“Now carers will have an easy to access gateway to help connect them with the existing local services they need.”
CEO of Carers Australia Ara Cresswell said a substantial number of unpaid carers in Australia do not identify themselves as such.
“Even if they do identify, the service and support landscape for carers can be very difficult to navigate.
“The Gateway will provide an initial point of contact for carers and put them in touch with invaluable services currently provided by a range of carer specialist organisations across Australia, including those provided by Carers Australia and the Network of Carers Associations,” Cresswell said.
“We look forward to continuing to work with government in its next step towards improving carer supports – the development of an integrated service to provide individualised supports to address a range of carer needs.”
Carers can call 1800 422 737, Monday to Friday between 8am and 6pm, and speak to an Australian‐based team who can help with information, and provide links to local services.