Service Coordination

Service coordination aims to place consumers at the centre of service delivery - ensuring that they have timely access to the services they need, opportunities for early intervention and health promotion and improved health outcomes.

Service coordination is facilitated by Primary Care Partnerships where agencies come together to agree on how they will coordinate their services so that consumers experience a health system that works together.

The Service Coordination Strategy is underpinned by key local providers working together to deliver an integrated service system within a framework. The framework is supported by agreed processes, practices, systems and resources in order for agencies to deliver a coordinated and integrated approach to service delivery. The SCTT is a suite of statewide tools used by agencies to standardise the collection, recording and sharing of client data and information to support better outcomes for consumers.


Service Coordination is underpinned by the following key principles:

1.         A central focus on consumers

2.         Partnerships and collaboration

3.         The social model of health and the social model of disability

4.         Competent staff

5.         A duty of care

6.         Protection of consumer information

7.         Engagement of other sectors

8.         Consistency in practice standards




A Service Coordination Resource Information Sheet has been developed to provide staff with a brief overview of PCPs and Service Coordination

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